Below you’ll find answers to the most common questions about our products, compliance, branding options, and more.
Still have questions? Email us at info@lashcareinternational.com or complete the contact form, and our team will be in touch.
Delivery takes 2–4 working days for cleanser and collagen orders. Please note that local vinyl private label orders have an estimated turnaround time of 2 weeks due to custom branding and processing.
We do not accept exchanges. However, if your product arrives damaged or incorrect, please contact us within 5 days of delivery, and we’ll be happy to assist with a return or replacement where applicable.
Yes, we do! All international orders are shipped via DHL for reliable and tracked delivery.
Please email us for a custom shipping quote based on your location and order size.
No, customs duties and taxes are not included in our prices or shipping fees. These charges are the responsibility of the customer and must be paid upon delivery, according to your country’s import regulations.
Yes, we welcome international distribution partnerships. If you're interested in distributing Lash Care International products in your country, please email us at info@lashcareinternational.com with your business details and location.
Our team will provide more information on pricing, product options, and region-specific compliance support.
For local orders with smaller MOQs, all private label products are branded using high-quality vinyl labels.
Private label orders have an estimated ETA of 2 weeks from the date the final label artwork is approved.
It’s simple and seamless:
Please note that label colours may vary slightly from what you see on screen due to differences in digital displays and final print output.
Yes! Our minimum order quantities (MOQs) start at 20 units for vinyl labels. We offer low MOQs to make launching your brand more accessible.
Once your design is approved and sent for print, no changes can be made, so please check all details carefully before giving final sign-off.
Yes, we offer private label globally. Please see our International Private Label section or contact us for more info.
To get started with an international private label order, please email us at info@lashcareinternational.com.
Our team will guide you through the process, provide a custom quote based on your region and quantity, and assist with branding and shipping details.
We offer two premium branding options:
–Vinyl labels for all products, starting at a minimum of 100 units (for foaming cleansers)
–Direct-to-product printing available at set higher MOQs
For more details or a custom quote, please email:info@lashcareinternational.com
For vinyl label products, production takes approximately 2–3 weeks from the time your design is approved.
For direct-to-product printing, production takes around 4–8 weeks, depending on order size and complexity.
Shipping times vary by location and will be confirmed during your order process.
We’ll keep you updated every step of the way to ensure a smooth experience.
For international orders, our minimum order quantity is 100 units for vinyl-labeled foaming cleansers.
For direct printing, higher MOQs apply. Please contact us for options and pricing.
No, customs duties and taxes are not included in our prices or shipping fees.
These charges are the responsibility of the customer and must be paid upon delivery, according to your country’s import regulations.
Yes, we welcome international distribution partnerships. If you're interested in distributing Lash Care International products in your country, please email us at info@lashcareinternational.com with your business details and location.
Our team will provide more information on pricing, product options, and region-specific compliance support.
Yes, we can! For private label clients in EU and UK countries, we offer assistance with CPNP (Cosmetic Product Notification Portal) notification to help ensure your product complies with local cosmetic regulations.
We’ll guide you through the compliance process and provide the necessary documentation to support your brand’s legal requirements in these markets.
Yes! Our cleanser formulation is fully compliant with FDA, EU and UK cosmetic regulations.
We provide proof of CPNP notification and product compliance upon request, giving you full peace of mind when selling in regulated markets.
MSDS (Material Safety Data Sheets) are also available upon request.
– Our foam and gel cleansers are best used within 6 months after opening (marked as "6M" on packaging).
– Our sachets are single-use and should be used immediately after opening for maximum freshness and hygiene.
Yes! Our cleanser is tested and formulated to be gentle and safe for sensitive eyes and skin, making it ideal for daily use - even with eyelash extensions.
For very sensitive skin, we recommend the Gentle Foaming Cleanser.
Absolutely. Our cleanser is vegan-friendly and cruelty-free, with no animal testing involved in any stage of production.
